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Terms of Service

Last updated 13 October 2026

Rize Labs Pte. Ltd.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Pleny website, platform and related services (collectively, the "Platform"). Pleny is a product of Rize Labs Pte. Ltd., a company incorporated in Singapore (UEN 202300408E) ("Rize Labs", "Pleny", "we", "us" or "our").

By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy(together, the "Agreement").

If you do not agree, you must not use the Platform.

You consent to receive communications from us electronically, including by email and WhatsApp.

2. Nature of Services

Pleny provides financial technology infrastructure that enables medical travel facilitators and hospitals to coordinate:

  • Cross-border payment workflows
  • Payment routing for fees earned from overseas payers
  • Documentation and reconciliation workflows
  • Settlement orchestration
  • Compliance coordination with regulated partners

Pleny operates strictly as a technology and orchestration layer.

Pleny does not:

  • Operate as a bank
  • Accept deposits
  • Custody or hold customer funds
  • Issue credit
  • Operate as an Authorized Dealer (AD-1) bank
  • Independently conduct foreign exchange transactions
  • Independently perform regulated KYC or AML reporting functions
  • Act as a reporting entity under the Indian Prevention of Money Laundering Act (PMLA) in the ordinary course of its business operations

All regulated financial services accessible through the Platform are performed by licensed third-party institutions ("Regulated Partners") in accordance with applicable law.

Pleny does not provide legal, tax, accounting or investment advice. Content on the Platform, including what we say about GST and tax, is general information.

3. Role of Regulated Partners

Certain regulated services made accessible through the Platform are provided by Regulated Partners. These services may include:

  • Identity verification (KYC / KYB)
  • AML monitoring and transaction screening
  • Sanctions compliance
  • Regulatory reporting
  • Domestic settlement execution
  • Foreign exchange conversion and routing
  • Cross-border banking coordination

Regulated Partners are solely responsible for performing regulated financial functions in accordance with applicable laws and regulatory requirements.

You may be required to agree to additional terms imposed by such partners.

Access to regulated services is subject to approval, review and ongoing monitoring by those partners.

Pleny does not control partner compliance determinations and is not responsible for partner decisions, delays, freezes or restrictions.

4. Domestic Payment Flows (India)

Where domestic settlement occurs within India, such settlement is executed through licensed, compliant, and FIU-registered partner entities. These partners are responsible for:

  • KYC / KYB onboarding
  • AML monitoring
  • Suspicious transaction reporting
  • Regulatory reporting obligations
  • Domestic compliance requirements

Pleny does not independently perform regulated domestic financial services in India.

5. International Payment Flows

For cross-border transactions:

  • Transactions are routed through regulated partners;
  • Such partners coordinate directly with Authorized Dealer (AD-1) banks in India where required;
  • Necessary documentation and reporting are handled through regulated banking channels;
  • Foreign Inward Remittance Advices or Certificates (FIRA / FIRC), where applicable, are issued through authorized partners and not by Pleny.

Pleny does not operate as an AD-1 bank and does not independently issue a FIRA or FIRC.

Pleny provides infrastructure, workflow coordination and orchestration only.

6. User Representations and Obligations

By using the Platform, you represent and warrant that:

  • You are engaged in lawful business activity;
  • Any transactions relate to legitimate goods or services;
  • Funds processed through the Platform derive from lawful sources;
  • You comply with applicable foreign exchange, FEMA, RBI, sanctions and export control regulations;
  • You maintain accurate tax, accounting and regulatory records;
  • You will provide accurate information to Pleny and its Regulated Partners.

You are solely responsible for your own legal and regulatory compliance.

7. Prohibited Use

You may not use Pleny:

  • In violation of applicable laws or regulations;
  • To evade sanctions or capital controls;
  • For illicit trade or unlawful activity;
  • For money laundering or trade-based laundering;
  • In connection with sanctioned jurisdictions;
  • To circumvent regulatory reporting systems;
  • To break or overload the Platform, gain access to systems you should not, or submit someone else's details.

Pleny and its Regulated Partners reserve the right to suspend, restrict or terminate access where required by law, regulatory obligation, risk management controls or compliance determinations.

8. No Custody; No Banking Services

Pleny does not hold, custody or control customer funds.

All settlement, conversion and banking functions occur through Regulated Partners and financial institutions.

Pleny is not responsible for:

  • Bank or partner compliance reviews;
  • Regulatory freezes or investigations;
  • Government actions;
  • Partner-imposed restrictions or service denials;
  • Delays arising from regulatory or banking review processes.

9. Fees

Fees for use of the Platform will be disclosed within the Platform, via agreement, or through commercial documentation.

You are responsible for all applicable taxes arising from your activities.

10. Intellectual Property

All Platform content, software, workflows and documentation are owned by Rize Labs or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Platform solely in accordance with these Terms.

Other companies' names and logos on the Platform belong to their owners and are used only to say where our team has worked.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available".

To the maximum extent permitted by law, Rize Labs disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

Rize Labs does not guarantee uninterrupted, error-free or regulatory outcome-specific operation of the Platform.

12. Limitation of Liability

To the maximum extent permitted by law, Rize Labs' total liability arising out of or relating to these Terms shall not exceed the greater of:

  • The fees paid by you to Rize Labs in the preceding 12 months; or
  • USD $100.

Rize Labs shall not be liable for indirect, incidental, special, consequential, punitive or exemplary damages. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless Rize Labs, its officers, directors, employees and affiliates from any claims, damages, losses or liabilities arising from:

  • Your use of the Platform;
  • Your violation of applicable laws;
  • Your breach of these Terms;
  • Regulatory investigations arising from your activities.

14. Termination

Rize Labs may suspend or terminate access:

  • For violation of these Terms;
  • Upon partner compliance determination;
  • If required by law or regulatory directive;
  • If continued service presents compliance or reputational risk.

Certain provisions shall survive termination, including liability limitations and indemnification.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

Disputes shall be resolved through binding arbitration in Singapore, unless otherwise required by applicable law.

16. Contact Information

Rize Labs Pte. Ltd.
UEN 202300408E
165B Telok Ayer Street
Singapore 068617
info@rizelabs.io